STORE POLICY

At Supplab, we understand that launching a supplement brand involves complexity and precision. Our Customer Care team is dedicated to providing the proactive, expert, and accessible support that entrepreneurs and small business owners need to succeed. We are your dedicated partner, ready to guide you from concept to shelf.

 

How Can We Help You?

 

 

1. Dedicated Account Management

 

Every client is paired with a Dedicated Account Manager who serves as your single point of contact. Your Account Manager is a manufacturing expert who will:

• Coordinate your project timeline, from formulation to final delivery.

• Clarify technical details, including ingredient sourcing and testing.

• Simplify the quoting, ordering, and re-ordering processes.

• Provide updates on manufacturing status and delivery estimates.

 

2. Expert Technical & Formulation Support

 

Have a question about a specific ingredient, dosage, or regulatory requirement? Our team of in-house Formulation Scientists and Quality Assurance Specialists is here to help:

• Ingredient Guidance: Recommendations on sourcing, quality standards, and common industry practices.

• Regulatory Insight: Basic guidance on labelling and compliance considerations (e.g., FSANZ, HALAL and other general requirements).

• Customization Advice: Help tailoring a stock formula or perfecting a custom creation for optimal stability and efficacy.

 

3. Transparent Ordering & Logistics

 

We believe in clear communication at every stage of the supply chain:

• Clear Quoting: Detailed, itemized quotes with no hidden fees, helping you manage your budget effectively.

• Artwork & Packaging Review: Support to ensure your packaging designs meet all necessary manufacturing specifications and industry standards.

• Shipping Coordination: Assistance with coordinating freight and delivery options, whether domestic or international